General
Information
Payment Options
~ Company Cheque
~ Money Order
~ Cash
Terms and
Credit
~ All orders are C.O.D.
~ Once a line of credit is established, you terms will be either
net 15 or 30 days.
Ordering
~ All orders must be submitted in writing.
~ All artwork will be faxed for approval.
~ Artwork must be signed and returned to us before we will proceed
with the order.
Order
Cancellations
~ Once an order is placed it is considered firm.
~ Any cancellations will we billed for work in progress.
Repeat
Orders
~ We will not fax an approval for exact repeat orders.
~ Images of Color will not be held responsible for any exact repeat
orders printed incorrectly.
Discrepancies
~ Count your product, if your order is short, we will not hold up
production to add garments.
~ If more product is added later there may be a set-up fee added to
your order.
~ For an additional $.05/item we will count your product before we
print.
Shipping
~ A completion date for your order will be given after all
necessary components for the job arrive.
~ We will phone when the order is complete.
~ Specify your desired courier with your account number before you
place your order.
Replacing
Goods
~ We cannot be responsible for replacing goods unless replacement
value is disclosed to us in writing when goods are delivered for
screening.
Production
Time
~ Approximately 2-4 weeks after receipt of all necessary components
of the order.
~ Rush orders available at an additional cost.
Unimprintable
Products
~ Some products due to their foreign content are not advised to be
imprinted.
~ The ink on some garments/products may discolor when imprinted due
to poor dying of the garment.
I.E. Polyester jerseys, other brands of jerseys
50/50 t-shirts
~ Garments must be able to withstand 320 degrees.
~ Garments may shrink, bleed or discolor due to substandard
material or dying processes.
~Image of Color will not be held responsible for any ink
discoloration after the product is imprinted.